HomeSafe Taxis passenger app

Request deletion of your data

You do not need to sign in to the HomeSafe Taxis app. If you have made a booking, you can ask HomeSafe Taxis Ltd to delete personal data associated with your passenger profile.

How to make a request

1. Telephone HomeSafe Taxis on 0117 980 7444.
2. Say that you want to make a HomeSafe Taxis app data deletion request.
3. Provide the passenger name and mobile number used in the app. We may ask for information about a recent booking so that we can verify your identity and protect your data.

There is no charge for making a request. We will respond without undue delay and normally within one month.

Data we delete

After verifying your request, we will delete or anonymise data that is no longer required, including your reusable passenger profile, optional email address, saved payment-customer reference, inactive notification tokens and other app-service data linked only to that profile.

Data we may need to keep

We may retain limited booking, transaction, payment, complaint, fraud-prevention or safeguarding records where needed for tax, accounting, licensing, dispute or other legal obligations. These records are generally retained for up to six years after the relevant financial year, or longer if an active legal matter requires it. Access is restricted and the retained data is not used for advertising.

Deleting data held by HomeSafe Taxis does not automatically delete information that another controller is legally required to keep. Where appropriate, we will pass your request to the taxi operator or service provider responsible for its own copy.

Remove data stored on your phone

You can remove the locally saved passenger profile by clearing the HomeSafe Taxis app's storage in Android settings or by uninstalling the app.